support

Support

Straight answers to common questions — and a real person on the other end of the email.

Frequently asked questions

How does Tuwa calculate my recovery score?

Tuwa synthesizes HRV, resting heart rate, sleep duration, and your morning wellness check-in into a daily readiness signal. Each factor is weighted based on its reliability and your personal baseline, with plain-language explanations that support the app's go, modify, or hold verdict.

Does Tuwa work without an Apple Watch?

Yes. While Tuwa reads HRV, heart rate, and sleep data from HealthKit (which Apple Watch, Whoop, Oura, and Garmin provide), you can still log workouts, track load, and use wellness check-ins without any wearable. Recovery scoring accuracy improves with HealthKit data but is not required.

How is my health data stored and protected?

All data is stored locally on your device using SwiftData. The app works fully offline. When you use cloud features (multi-device access), only composite scores sync to our servers -- raw HealthKit data never leaves your device.

How do I manage my subscription?

Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your device to view, change, or cancel your Tuwa subscription. Cancellation takes effect at the end of your current billing period.

What is ACWR and why does it matter?

ACWR stands for Acute:Chronic Workload Ratio. It compares your recent training load against a longer-term average. Tuwa treats it as workload context, not injury prediction: recent workload and spike flags are shown before training so you can review volume, intensity, or timing with the latest saved data in mind.

How long until Tuwa has enough data to give reliable scores?

Tuwa starts by setting up your training profile and building from your wellness check-ins, logged workouts, and any HealthKit data you permit. With little recovery history, the app stays conservative instead of using population baselines. As real data accumulates, scores become increasingly personal.

How do I contact support or report a bug?

Email us at [email protected]. We typically respond within 48 hours. Include your device model and iOS version when reporting bugs to help us investigate faster.

Contact us

Can't find what you're looking for? We're here to help.

email [email protected]

We typically respond within 48 hours.

app requirements iOS 17+ · iPhone